Hospitality Major Skills Valuable in Era 4.0

Hospitality Major Skills. Did a hotel-themed drama series inspire you to study hospitality? Or did you receive advice from your closest people to study hospitality? If not, maybe you will be interested after knowing some of the skills needed in this 4.0 era.

One of the career opportunities in the hospitality industry is the need for HR (Human Resources) who are responsive to global challenges and has qualified skills. Modern students need to hone their soft skills to keep up with the times because today’s work environment is full of competition. Apart from academic skills, you need other skills to compete. Many of the skills of the hospitality department will be very useful in the current 4.0 era. What are they? Let’s read the article to the end.

Qualified Communication Skill

The first Hospitality Major Skill is communication skills. It is undeniable that communication is needed in almost all industrial sectors, including hospitality. The higher a person’s position in the hierarchy, the more critical their communication skills are. In the world of hospitality, you will be faced with people from various backgrounds, ages, nationalities and traits. Therefore, the ability to communicate in a way that represents the hotel and can be understood by customers is an important thing you must learn.

Full of Knowledge Because They Learn a lot of Knowledge

Many aspects are involved in managing a hotel – from its food to its cleanliness, from its financial reports to the comfort of hotel guests. So there must be a variety of knowledge learned while studying hospitality. This Hospitality Department Skill is very much needed because of the large amount of knowledge that is learned.

For example, a study in hospital management will teach students how hotel employees are recruited, trained, and evaluated. Understanding commands in various foreign languages ​​is also necessary because hotel guests cannot be restricted to certain countries.

In addition, hospitality accounting is also an important science. This hospitality major skill is an essential part of the hospitality industry, from procurement to storing goods. You will learn skills like this when you learn about hospitality. In university terms, we call it food production, food and beverage service, patisserie (pastry and bakery), housekeeping, and many more!

Have Foreign Language Skills

One of the most essential hospitality major skills is understanding foreign languages. This ability is not only needed for some positions such as GRO (Guest Relation Officer) or FDA (Front Desk Agent). But basic foreign language skills are also required for other jobs. Mastery of foreign languages, both spoken and written, is a must for those who want to enter the hospitality sector.

The foreign languages ​​currently needed by the hotel industry are English and Mandarin. These language skills can be trained and continue to be improved by participating in training at foreign language training institutions.

Have a very flexible mentality and easy to adapt

Unlike other professions, working in the hospitality and tourism sector requires workers to be able to work unusual hours such as night shifts or weekends. You also need to be able to switch from one task to another quickly because of the dynamic situation in the field. Therefore, having high flexibility is an important attribute you must have if you want to succeed in the hospitality and tourism sector and other sectors. For this reason, this is one of the skills in the hospitality department that any industry needs.

Able to Accept All Challenges

This hospitality major is very valuable. In the world of work in any field, there are always challenges. Hospitality professionals need soft skills to do even the most challenging jobs. Your ability to cope with difficult situations in the future will be considered by management to increase your salary or promote you.

It is also essential for hospitality workers to have a positive attitude towards their work with enthusiasm. This attitude will increase not only your confidence but also your boss.

Networking Skills

One of the soft skills taught in hospitality management courses is how to network effectively. Unlike most other areas of business, networking in this area is not only a way to increase rankings but also to drive repeat customer visits. Your ability to bring in loyal clients willing to return in the long term will also give you career advancement opportunities.

Customer Service Skills

Customers are a hotel’s primary source of income, including operating funds and costs to pay employee salaries. Therefore, hotel employees and managers must be able to satisfy and please guests. Skills in good customer service are about how you can understand customer needs and provide a pleasant stay experience.

Organizational Skills

Soft skills in the form of organizational skills are very crucial in the hospitality and tourism sector. In this sector, there is a need in the form of sudden requests that sometimes come from customers. You need to maintain an organizational structure to complete all the tasks efficiently.

Entrepreneurial Spirit in the MICE Field

The Meeting, Incentive, Convention, and Exhibition (MICE) business is starting to penetrate Indonesia. It’s different from the global level, which knows MICE as a promising business venture. The University of Nusa Mandiri (UNM) Hospitality Study Program is currently also equipping students with skills in the MICE Business field so that later students are expected to be able to compete in the MICE Business.

Professional ethics

Professional ethics, in general, can be understood as the rules or ways for employees to carry out their duties. Hotel management should expect all employees to do quality work with good work ethics.

Professional ethics include work discipline according to SOPs, work ethics arising from dealing with pressure, initiative, responsibility, and courtesy when dealing with hotel employees and guests. Understanding these ethics will significantly help your career development in the 4.0 era.

Also Read: Hospitality Majors and Diverse Career Options.

Those are some of the top hospitality major skills! Having soft skills is an absolute must in the hospitality industry. By majoring in hospitality at Multimedia Nusantara University, you can prepare yourself to become a hospitality professional who is not only proficient in terms of knowledge but also has an attitude that suits your field of work.

You can learn more about other interesting information through the UMN official website. You can also choose the online registration procedure according to your criteria on the website. Come on, register now and start your career with UMN!

Sources:

• acupintar.id
• starschoolindonesia.com

English translation by Levina Chrestella Theodora

Kuliah di Jakarta untuk jurusan program studi Informatika | Sistem Informasi | Teknik Komputer | Teknik Elektro | Teknik Fisika | Akuntansi | Manajemen| Komunikasi Strategis | Jurnalistik | Desain Komunikasi Visual | Film dan Animasi | Arsitektur | D3 Perhotelan , di Universitas Multimedia Nusantara. www.umn.ac.id