Department of Hotel Operations
What’s Department
of Hotel Operations?
The Hotel Diploma Program at Universitas Multimedia Nusantara (UMN) provides an excellent starting point for your career in the hospitality industry. This program combines basic theory with real-world practice to give you a thorough overview of different areas in hospitality, by providing academic education together with vocational core competency training. This carries considerable value and prestige with employers in the hospitality industry worldwide. Moreover, the Hotel Diploma Program also enables the students to obtain the necessary knowledge for their entrepreneurial ideas related to the industry.
The program for the study of electrical engineering became a vessel for students to cope with the growing growth of the industry by developing industrial automation that could help human life in the future




Why choose UMN’s Department of Hotel Operations?
The Hotel Diploma Program at Universitas Multimedia Nusantara (UMN) provides an excellent starting point for your career in the hospitality industry. This program combines basic theory with real-world practice to give you a thorough overview of different areas in hospitality, by providing academic education together with vocational core competency training. This carries considerable value and prestige with employers in the hospitality industry worldwide. Moreover, the Hotel Diploma Program also enables the students to obtain the necessary knowledge for their entrepreneurial ideas related to the industry.
ECTS Points Table
ECTS Points | 110 SKS |
Education Type | Diploma Program |
Duration | 3 years |
Language | English |
Bachelor's Degree | Ahli Madya Pariwisata (A.Md.Par.) |
Vision & Mission
Vision
Menjadi program studi Perhotelan (Diploma Tiga) unggulan yang menghasilkan lulusan profesional berdaya saing nasional dan internasional, memiliki keunggulan unik di bidang wirausaha dan ICT serta memiliki budi pekerti yang luhur
Mission
- Menyelenggarakan proses pembelajaran yang didukung tenaga pengajar yang berkualitas dan kurikulum yang up to date dan link and match dengan dunia industri perhotelan.
- Melaksanakan program penelitian yang memberikan kontribusi bagi pengembangan dunia industri perhotelan.
- Memanfaatkan ilmu dan keahlian vokasi perhotelan dalam rangka melaksanakan pengabdian kepada masyarakat.
Career Prospect
Hotel Diploma Program creates professional graduates of national and international competitiveness, who possess unique advantages in the field of entrepreneurship and ICT with a noble character, such as Front Office Supervisor, Head Receptionist, Housekeeping Supervisor, Floor Supervisor, Chef, F&B Supervisor, Bartender, and Enterpreneur.
Lead your future with us, one of the top established global university brands. Rest assure your studies at UMN will play a crucial role in achieving your desired career in the future.
Career Support
The Careers Development and Industry Placement team will assist students in finding an internship that matches your skills and development objectives. Internship experience will enable students to develop confidence, teamwork, leadership skills and a professional attitude. It will also help to secure the first step on the career ladder.
- Internship I: In this entry level position, the students will gain a practical exposure as a Hotelier on a real working environment. During the training, the students will gain an introduction on the industry on how the hospitality industry operates. This stage of internship is focused in working experience in the front office and housekeeping department.
- Internship II: The second internship provides an opportunity for the students to be the part of the industry with a deeper involvement in the production and operational section. This internship stage is aimed to sharpen the skills on practical application and communication skills in the real working situation. This stage of internship is focused on kitchen production and F&B Service.
Capaian Pembelajaran
Mempersiapkan lulusan program studi jurnalistik yang menguasai perkembangan produk-produk baru jurnalistik dan mampu memproduksi konten – konten multimedia sesuai dengan kebutuhan industri sehingga lulusan dapat bekerja sebagai jurnalis di berbagai jenis platform baik televisi, radio, cetak, online maupun konvergensi.
Certification
When graduate, the students will receive Diploma certificate and 2 (two) competence certificates in their preferred fields both in Room Division Management and Restaurant Operation from BNSP.
Curriculum
The Hotel Diploma Program at UMN consists of hands-on hospitality courses, including Room Division Management and Restaurant Operation, with introductory hotel management courses based on ICT. Students will learn not only about the operation of Front Office and Housekeeping management, but also about the service and production of Food and Beverage service, alongside with a variety of academic disciplines, including foreign languages. This program prepares you with the experience and practical skills to achieve various careers in the hospitality industry.
Entry Requirement
- High school graduates majoring in science and social studies
- Graduates of SMK all Majors
- TOEFL Prediction minimum 450 from CED UMN
- Health Certificate
Partnership
UMN cooperates with the Santika Hotel group network, JW Marriott, Mercure Hotels, Pullman Hotels and Resorts, Morissey Hotel Residences, Grand Hyatt Jakarta, Hotel Indonesia Kempinski Jakarta, The Park Lane Jakarta, The Sultan Hotel Jakarta, Mandarin Oriental Jakarta, and Switzerland-Bellin Airport Jakarta, to provide training for the students.
UMN cooperates with Blue Mountains International Hotel Management School (BMIHMS) Australia to provide study options to the students after completing their studies at UMN, including:
- Study at BMIHMS for 6 months + Internship in Australia for 6 months.
- Continuing studies at BMIHMS in a Bachelor Degree program.
Why choose UMN’s Department of Hotel Operations?
The Hotel Diploma Program at Universitas Multimedia Nusantara (UMN) provides an excellent starting point for your career in the hospitality industry. This program combines basic theory with real-world practice to give you a thorough overview of different areas in hospitality, by providing academic education together with vocational core competency training. This carries considerable value and prestige with employers in the hospitality industry worldwide. Moreover, the Hotel Diploma Program also enables the students to obtain the necessary knowledge for their entrepreneurial ideas related to the industry.


ECTS Points Table
ECTS Points | 110 SKS |
Education Type | Diploma Program |
Duration | 3 years |
Language | English |
Bachelor's Degree | Ahli Madya Pariwisata (A.Md.Par.) |
Career Prospect
Hotel Diploma Program creates professional graduates of national and international competitiveness, who possess unique advantages in the field of entrepreneurship and ICT with a noble character, such as Front Office Supervisor, Head Receptionist, Housekeeping Supervisor, Floor Supervisor, Chef, F&B Supervisor, Bartender, and Enterpreneur.
Lead your future with us, one of the top established global university brands. Rest assure your studies at UMN will play a crucial role in achieving your desired career in the future.
Career Support
The Careers Development and Industry Placement team will assist students in finding an internship that matches your skills and development objectives. Internship experience will enable students to develop confidence, teamwork, leadership skills and a professional attitude. It will also help to secure the first step on the career ladder.
- Internship I: In this entry level position, the students will gain a practical exposure as a Hotelier on a real working environment. During the training, the students will gain an introduction on the industry on how the hospitality industry operates. This stage of internship is focused in working experience in the front office and housekeeping department.
- Internship II: The second internship provides an opportunity for the students to be the part of the industry with a deeper involvement in the production and operational section. This internship stage is aimed to sharpen the skills on practical application and communication skills in the real working situation. This stage of internship is focused on kitchen production and F&B Service.
Beasiswa Mahasiswa
Jalur beasiswa UMN diberikan bagi siswa-siswi SMA Kelas XII yang memiliki prestasi akademik, olah raga, dan kesenian pada saat di kelas XI. Selain itu, UMN memberikan kepada siswa-siswi SMA/SMK yang memiliki prestasi mendapatkan medali pada Olimpiade Sains Nasional dan Internasional.. Sebagai wujud penghargaan atas pengabdian para guru dan para karyawan/staff dalam mendidik anak bangsa, UMN memberikan beasiswa berupa pengurangan uang pangkal sebesar 50% bagi anak guru/kepala sekolah dan pengurangan uang pangkal sebesar 30% bagi anak karyawan/staff di sekolah SMA/SMK Negeri/Swasta yang ingin melanjutkan pendidikan di UMN.
Entry Requirement
- High school graduates majoring in science and social studies
- Graduates of SMK all Majors
- TOEFL Prediction minimum 450 from CED UMN
- Health Certificate
Pertemuan Bimbingan Akademik
Mahasiswa diharuskan untuk mengikuti bimbingan akademik minimal 3 kali per semester. Jadwal bimbingan akademik akan diberikan oleh dosen pembimbing akademik masing-masing. Buku bimbingan akademik harus dibawa pada saat melakukan bimbingan akademik dan harus ditandatangani oleh dosen pembimbing akademik.
Continuing Education Department
Continuing Education Department (CED) adalah program pengembangan pendidikan di Universitas Multimedia Nusantara (UMN) yang merupakan bagian dari Grup Kompas Gramedia. Kami memiliki berbagai program dalam kursus bahasa, pengembangan manusia, Pusat Pengujian untuk sertifikasi nasional dan internasional, dan program pelatihan. CED UMN dirancang untuk memenuhi kebutuhan siswa sekolah menengah dan perguruan tinggi, serta masyarakat dan profesional.
Informasi Magang
Mahasiswa dianjurkan mencari sendiri perusahaan / instansi penerima kerja magang yang sesuai dengan fokus Program Studi Teknik Elektro yaitu bidang Industrial Automation. Informasi lowongan kerja magang dapat diperoleh dari mahasiswa-mahasiswa lain, media sosial, job fair, iklan di media cetak ataupun elektronik dan juga dapat menghubungi staf di Career Development Center (CDC) UMN.
Informasi Skripsi
Untuk menyelesaikan jenjang pendidikan Program Sarjana Strata-1 (S-1) di Universitas Multimedia Nusantara, mahasiswa harus menyusun, mempresentasikan, dan mempertahankan skripsi, di hadapan dewan penguji skripsi, sesuai dengan ketentuan program studi. Penyusunan skripsi dilakukan secara perorangan dan dibimbing oleh dosen pembimbing yang dapat dipilih langsung oleh mahasiswa dengan persetujuan dosen pembimbing tersebut.
Informasi Penting
Sehubungan dengan mulai berlakunya New Normal, maka UMN akan melangsungkan sistem pengajarannya sesuai dengan Siaran Pers Kementerian Pendidikan dan Kebudayaan Republik Indonesia Nomor 137/sipers/A6/VI/2020 mengenai Panduan Penyelenggaraan Pembelajaran pada Tahun Ajaran dan Tahun Akademik Baru di Masa Pandemi COVID-19 Bab Sistem Pembelajaran di Lingkungan Perguruan Tinggi.
To support the learning process, umn provided a complete and sophisticated college facility, according to industrial standards. Through the existence of the facility, students have been invited to be close to the industrial world since sitting in college and to have competence that matches the needs of the industry. That way, it will make it easier for umn students to find jobs, even before graduation.
Extracurricular Student Activities
In order to help students explore and develop their non-academic potentials, UMN also provides a variety of extra-curricular activities for students which is locally called UKM, Student Activity Unit.


SEE OTHER
UMN’S STUDENT ACTIVITIES
SERTIFIKASI
Information Literacy
Information literacy atau literasi informasi merupakan sebuah kemampuan yang dimiliki individu dalam menentukan, mencari, mengelola, mengevaluasi informasi secara efektif dan efisien. Pelatihan ini terbuka bagi Mahasiswa aktif UMN. Informasi lebih lanjut dapat menghubungi: library.umn.ac.id
Department of
Hotel Operations
The Hotel Diploma Program at UMN consists of hands-on hospitality courses, including Room Division Management and Restaurant Operation, with introductory hotel management courses based on ICT. Students will learn not only about the operation of Front Office and Housekeeping management, but also about the service and production of Food and Beverage service, alongside with a variety of academic disciplines, including foreign languages.