All students of Hotel Operation Program must attend the New Student Orientation arranged by the university. After the participation, the students will receive certificate as a proof for the attendance. This certificate is one of the requirements to participate in Final Project.

Students must respect customs, ethics, and norms by:

1. Maintaining a good reputation of Hotel Operation Department – Universitas Multimedia Nusantara, both inside and outside campus.
2. Not drunk or under influence of illegal drugs in campus area.
3. Not overly displaying affection in public (PDA).

Students must maintain cleanliness and tidiness of the campus environment by:

1. Not littering campus area.
2. Not doodling or making graffiti in campus facilities, furniture, and equipment.
3. Not damaging campus facilities, furniture, and equipment.
4. Not smoking in campus area.
5. Not eating and drinking in classes.

Students must maintain courtesy and grooming by maintaining these requirements:

• Uniform
  1. Students must wear complete uniform when entering campus, especially in Hotel Operations Department area which include labs and office of Hotel Operations.
  2. For all theory classes including general subjects (MKDU), mid-test, final test, Front Office practicum classes, and other formal events: Male: plain white undergarments (not singlets), plain white formal shirts, almamater suits, uniformed long navy blue pants (not tights), black belts with small heads, long black socks, plain black loafers/pantofel (no accessories), tie, name tag. Female: plain/pastel colored undergarments, plain white formal shirt, almamater suits, navy blue knee-length skirt, black belt with small head, black stocking (not legging), plain black pantofel (no accessories) with 3 cm heels, tie, name tag. For female with long hair, hair should use hair net. *) For students with hijab, please use navy blue long skirt and plain black/navy blue hijab.
  3. Housekeeping practicum classes: Male: plain white undergarments (not singlets, housekeeping uniform, loose black pants (long, not skinny), name tags, black flat shoes (sneakers without lace/strap), long black socks. Female: plain white/black camisole, housekeeping tops, loose black pants (long, not skinny), name tags, black flat shoes (sneakers without lace/strap), long black socks.  For female with long hair, hair should use hair net. *) For students with hijab, please use plain black hijab.
  4. F&B Service Operation practicum classes: Male: plain white undergarments (not singlets), plain white formal shirts, vest, uniformed long navy blue pants (not tights), black belts with small heads, long black socks, plain black loafers/pantofel (no accessories), tie, name tag. Female: plain white formal shirt, navy blue knee-length skirt, vest, black belt with small head, black stocking (not legging), plain black pantofel (no accessories) with 3 cm heels, tie, name tag. For female with long hair, hair should use hair net *) For students with hijab, please use navy blue long skirt and plain black/navy blue hijab.
  5. Food Production, Pastry-Bakery Production, and Food Styling practicum classes:Plain white undergarments, chef jackets, black pants, white apron, chef cap, 2 (two) towel cloth, black safety shoes, long black socks. For female, hair should be net/tied/bun.*) For students with hijab, please use a plain white hijab.
• Hair

1. 1. Male: hair is not painted, bangs do not exceed the eyebrows, hair length is two cm above the collar, one cm above the ears, no mustache, no beard, neat haircut, using gel/pomade/foam.
   2. Female: hair is not painted, neat hair style. For practicum classes, the hair is tied, bun, net for students who have long hair.
   3. Haircut must always be properly maintained in a neat condition.
   4. Shampoo at least once every couple of days and most importantly, keep natural hair color.
   5. Utilization of hair wig or hair extension is not allowed.
   6. No hair-doing when the class starts, do it before the class.
   7. Hair bangs must be kept above eye-brows, no hair covering eyes.
   8. Hair accessories must be kept simple and black in color.

• Nails
  1. Nail longer than the fingertips are not permitted.
  2. Artificial nails and nail arts are not permitted.
  3. Only clear or natural nail polish is permitted.
  4. Only clean, trimmed and well-manicured finger nails are allowed.
• Shoes, socks, and hosiery
  1. Simple plain black socks and hosieries.
  2. Plain black lace style or plain black slip on style shoes with low heels.
  3. Non-slip sole to avoid injury.
  4. No sandals, open toed or strap shoes are permitted.
  5. Well-polished shoes at all time.
• Belt

1. 1. Only plain simple black leather belts with a small head belt are allowed.

• Make up
  1. All students must take care of their skin care, avoid oily foods and be careful with the allergies.
  2. Female students should use natural and bright colored make ups, earth and natural color is highly recommended.
  3. Female students are not using dark lipstick or excessive make up, present a polished, professional, five-star image.
  4. All students must look natural, be well applied, with no garish colors.
• Jewelry
  1. Wedding & engagement ring is permitted.
  2. One additional regular ring also permitted.
  3. Earrings are permitted but not more than one in each ear. Any earing worn on the face (such as nose, lip, eyebrow, etc.) is not permitted during the class.
  4. Simple model. Plain, no stone/ diamond/ other additional material.
  5. Gold, silver, or its combination color only.
  6. Large bulky rings & rows of rings on each hand are not permitted.
  7. Toe rings are not permitted.
• Teeth Braces
  • Only clear and silver braces are allowed.
• Eye Glasses and Contact Lenses
  • Only plain simple black, brown or silver framed eyeglasses with clear lens are permitted, as well as only clear contact lenses are too.
• Tattoo and Piercing

• • Visible body piercing and tattoo are not permitted. Face or tongue or other visible body piercings must be removed while students are in campus area.

PASS stands for Professional Attitude Scoring System. It is used to grade the students’ attitude in campus environment. The grading will be based on three aspects which include academic and behavioral skills, professional grooming, and community skills.

All students have zero score at the beginning of each course. Throughout the week, the lectures will fill in the PASS grading in the UNION application. Students will have minimum score 0 (zero) and maximum score 100 (one hundred).

In every Hotel Operation course, PASS will take 20% of the total final score.

An academic advisor will be assigned for every class. Academic advisor will hold at least three meetings every semester to review about the academic issues. The meetings are commonly set up at the beginning of the semester, before the mid-test, and before the final test. Students may consult about their academic problems after making an appointment with the advisor. For a deeper issue, advisor may refer the student to consult in University’s appointed psychologist/counsellor.

Hotel Operations Program annual events are:

Students from semester one can join the student body. The period of each batch is one year, but students can apply again in the second year. Students who want to join can apply during the opening registration which is commonly available in August or September annually. The process of recruiting will include certain steps of test, including interview and presentation. Students are suggested to participate actively in student body for their SKKM points.

Internship in Hotel Operation Program is mandatory. Students must conduct the internship once which is in semester five. Students can choose job from Room Division department or from Food and Beverage Department. The procedures and requirements for Industrial Placement are stated in Internship Guidebook which will be provided and explained in Internship briefing.

The credit of Final project course in Hotel Operation Program will be taken at semester six. The final project will be an individual project which combine the knowledge and skills in Hotel Operation reflected in the form of product exhibition and business proposal. The procedures and requirement for the final project is stated in Final Project Guidebook.

The labs in Hotel Operations aims to:

1. Provide facilities of various relevant courses in Hotel Operation Department.
2. Organize training and skills development in hotel operation by utilizing matching technology with industry to enhance qualified vocational skills. Practicum laboratories in Hotel Operations Program are located in Tower D, 3^rd floor. The laboratories are commonly used for university activities, regular practicum classes, course assignments, campus media activities, student affairs activities, or other campus official activities. These labs include:

3. Lab	Functions
   Front Office	Provides facilities for Front Office Operation 1 (HO111) and Front Office Operation 2 (HO211).
   Housekeeping	Provides facilities for Housekeeping Operation 1 (HO121) and Housekeeping Operation 2 (HO222).
   Laundry	Provides facilities for Housekeeping Operation 2 (HO222).
   Prasanti Restaurant & Bar	Provides facilities for Food and Beverage Service Operation 1 (HO431) and Food and Beverage Service Operation 2 (HO531).
   Kitchen	Provides facilities for Food Production 1 (HO441) and Food Production 2 (HO541).
   Pastry & Bakery	Provides facilities for Pastry and Bakery Operation (HO442) and Food Styling (HO542).
   Computer	Provides facilities for Front Office Operation 1 (HO111), Front Office Operation 2 (HO211), online mid-tests and final exams.

Below are rules and regulation that must be complied when using labs in Hotel Operation area:

1. Users
   The users of Hotel Operation laboratories are the entire UMN students and staff whose permission has been approved by Department Head of Hotel Operation Program.

2. Procedures
   No students are allowed to enter any facilities, such as labs and Lecturer’s Office without permission. If there is no lecturer or admin staff available, it is strictly prohibited for students to enter the Lecturer’s Office. To use the labs or classes non-academically in Hotel Operation Department area, students or staff should fill in the required form which can be obtained in Building Management office or Hotel Operation office. This form must be signed by event coordinators, head of Building Management, and head department of Hotel Operation. The form has three sheets. One should be hold by the event organizer, one to the building management, and the other to Hotel Operation Department. zIt is illegal to use the labs or classes (and any facilities included inside) in Hotel Operation area without any approval evidence. For those caught using the area without approval evidence, they will be reported to DEM (Dewan Etik Mahasiswa/ Student Ethics Board) and sanctions will be given after the hearing.

4. Operating hours
   All facilities in Hotel Operation Department can be functioned well from 08.00 to 17.00. Before 08.00 and after 17.00, no air condition functions and all facilities in Hotel Operation Department Area will be closed for public.
5. Obligations
   • Lab users must read and comply the rules and regulation posted in every lab.
   • Lab users must take care of the hygiene and cleanliness of the area.
   • Lab users must be well-behaved and be careful when using the labs and the facilities.
   • Lab users are required to return all facilities used to their original location, tidy and clean them up after use.
   • Lab users are prohibited from smoking, eating, or drinking in Hotel Operation Lab.
   • Lab users are to place bags, gadgets, and other luggage in the lockers provided.
   • All students of Hotel Operation are required to be well-groomed and wear precise uniform when using the labs.
   • During the practicum test, students are permitted to bring their own equipment and ingredients with their own risks and responsibilities.
   • Only those who are willing to comply with these rules are permitted to use UMN Hotel Operation laboratories.